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HEFEI JIAPENG IMPORT AND EXPORT CO.,LTD

Address:Factory:No.337,Huacheng west road,Yongkang,Zhejiang(Office Add: ROOM 2810 ,BUILDING 7,East city plaza,Yaohai Area,Hefei,China )

Tel: 0086-551-62659963(office) Cellphone: 0086-13868950615/18919675662

Fax: 0086-551-62659963

Email:sales@esun-shine.com ; esunshinesales@gmail.com
 
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FAQ OF OUR COMPANY
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  • Date:2010/1/25
   Frequently Asked Questions
 
1. How can i get a price list of your products ?
There has a wide range of products in our website, so please check our catalogue carefully, select the models that you are interested in, and then send your inquiries to the official email address of our sales department at esunshinesales@gmail.com , please note that you should also send us your information required below:
   a. Company name and address
   b. Telephone and fax number
   c. Website if possible
   d. Have you imported similar products from China before ? what quantity ?
 
2. What's your warranty term ?
Our company offer 1-2% free spare parts to the FCL orders; we give one year warranty time for our export products , if warranty has run out, our customer should pay for the replacement parts.
 
3. What qualified certification does your company has ?
Our products qualified by GS, CE, EPA etc. so we can export our products to worldwide. 
4. Is the sample available ?
Yes, usually we send the sample by TNT, DHL or UPS, it will take around 3-5 days to you, before for sample charge and freight need to afford by yourself, but we will return our customer the sample cost and freight after receiving your order.
 
5. What is your MOQ ?
Each products MOQ is different ,so if you want to know please contact us by e-mail or phone.we will give you best answer.
 
6. Can you give me some discount ?
Usually, our customer's order quantity is in LCL or FCL, our prices will be adjusted according to the order quantity, for example, the prices of 100pcs and one container are different, so the more quantity you order, the more discount you can get.
 
7. How to place an order ?
Select the models, mark the quantity,and then send these information to esunshinesales@gmail.com or fax to us , our sales person will make a proforma invoice for your order.
 
8. What is the payment terms ?
   a. Telegraphic Transfer, which is 30% deposit first, and the remaining 70% against the copy of the Bill of Lading , for FCL orders.
   b. Telegraphic Transfer, which is 100% full amount before shipping, for LCL orders.
   c. Irrevocable  L/C At Sight.
 
9. How about the shipping freight ?
   a. Usually our company quote the unit price for our products based on FOB NINGBO/SHANGHAI CHINA, if customers want us to handle the shipment directly to the receiving port, please tell us the destination port near by you so that we can check and quote the freight.
   b. For the LCL orders, if customer want us to send them by airway cargo, please inform us your nearest airport so that we can offer you the airway freight.
 
10. How long is the delivery time ?
   a. 2-10days for the sample order.
   b. 20-30 days for LCL or FCL order, that might be take a bit long time if you mix a lot of models in an order.
 
11. Can i use my own logo and design on BBR products ?
Yes, OEM is accepted. Depending on the job difficulty and quantity pricing varies.
 
12. May I visit your company ?
We always welcome customers to visit our company. Nearest airport is YiWu, we will pick you up from the airport to our factory. Before your trip please email us for further instructions.
 
13. Do you provide distributorship or sole agency ?
Yes we do. There are many aspects and requirements to be discussed before any agency is granted.
 
14. I can not find out the items what i want from your website, can you offer the products i need ?
Yes. One of our service terms is sourcing the products that our customers need, so please tell us the details information of the items you are looking for, we can get you through to the suppliers directly or we can help you to export them to you.
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Company Address:Factory:No.337,Huacheng west road,Yongkang,Zhejiang(Office Add: ROOM 2810 ,BUILDING 7,East city plaza,Yaohai Area,Hefei,China )
Tel: 0086-551-62659963(office) Cellphone: 0086-13868950615/18919675662 Fax: 0086-551-62659963
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